When it Gets Hot in Southern Oregon

July 3, 2015

With all of our phone lines lit up and service technicians booked out to 10 p.m. with service calls (not including the additional calls that will come in after hours), it can mean only one thing: It’s really hot out there.

Southern Oregon has been experiencing blistering hot temperatures—in excess of 100 degrees—for the last several days, and it has taxed the air conditioning systems for many residents in the area. This means a lot of homes can be found without any cooling comfort.

“This is likely due to how well they operate as a team, have each others back, and are collectively committed to providing exceptional service for our customers.”

It also means our service technicians will endure long and grueling-hot days without much time for a break, while working hard to get these broken systems up and running. Our on-call tech worked 19 hours just the other day. Back in the office, the dispatch team can also be found after hours fielding phone calls, handling logistics, and doing their best to keep waiting customers happy.

A few days of this routine would likely try the patience and character of the best of us. And yet, it is a pleasant surprise to find our service techs always displaying a good attitude in spite of the exhaustion and pressure. This is likely due to how well they operate as a team, have each others back, and are collectively committed to providing exceptional service for our customers.

It is not uncommon for a tech to complete a late-night call, and then contact the others to find out who could use some help in getting their service calls finished as well. The residential service manager can be found, at all hours, on the phone providing technical advice, delivering food and cold drinks, or simply calling to give some encouragement to one of the techs still at work.

We are quite proud of our service team pulling together for each other and our customers like they do. Many residents of southern Oregon will benefit rather comfortably by the hard work, expertise, and sweat of these guys.

Ryan, our residential service manager, gets the cooler packed and makes rounds to all of our hard-working service techs, delivering cold drinks, tacos, and a little moral support.

Medford, OR

Tel  541.361.4030

3825 Crater Lake Hwy
Medford, OR 97504

Klamath Falls, OR

Tel  541.359.3356

4168 Washburn Way
Klamath Falls, OR 97601

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Committed to Your Comfort

Metal Masters, Inc. has been serving the heating, ventilation, and air conditioning (HVAC) needs of southern Oregon and northern California since 1968. With locations in Medford and Klamath Falls, we provide first-rate indoor air comfort along with high-efficiency equipment, thorough installations, accurate service, and cost-saving maintenance for residential homes and commercial facilities throughout the region.

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

our culture

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Med  541.361.4030

Kla  541.359.3356

Set Up Maintenance

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning