employee spotlight

Going Way Beyond the Routine

June 2, 2016

Trent, Residential Service Tech

Often times, our service technicians run into odd situations while they’re working in the field. From dealing with customers who have non-HVAC-related requests, to systems damaged or inhabited by a critter of some kind, service techs have to be prepared for some unexpected challenges. Sometimes, however, on the rare occasion, they encounter situations that are truly bizarre. This is an account of one such recent experience.

“… a young man—who appeared to be high on drugs—had walked in the front door of the customer’s home and would not leave.”

Trent, one of our service techs, was on a routine maintenance call for a customer. He was working up in the attic by himself when he started to hear yelling and some commotion going on in the home below. His first thought was that there might be a domestic dispute happening. He heard the customer yelling at someone, “Get out of my house!”

Trent came down the from the attic to discover that a young man—who appeared to be high on drugs—had walked in the front door of the customer’s home and would not leave. Trent tried to help the customer persuade the intruder to leave by the front door, but he would not go that direction. In fact, he would become hostile when they tried to physically push him out the front door. He insisted on going through the home and out the backdoor, believing a friend was out back that needed his help. It turns out he had entered the wrong house.

They were able to call 9-1-1 and hold the intruder back from going any further into the home, until the police arrived to arrest him. We were very proud to learn that Trent had gone way over and above his normal job responsibilities to help keep our customer safe. The customer was also very relieved and grateful that someone had been there to help out with what was a very distressing situation.

Medford, OR

Tel  541.361.4030

3825 Crater Lake Hwy
Medford, OR 97504

Klamath Falls, OR

Tel  541.359.3356

4168 Washburn Way
Klamath Falls, OR 97601

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Committed to Your Comfort

Metal Masters, Inc. has been serving the heating, ventilation, and air conditioning (HVAC) needs of southern Oregon and northern California since 1968. With locations in Medford and Klamath Falls, we provide first-rate indoor air comfort along with high-efficiency equipment, thorough installations, accurate service, and cost-saving maintenance for residential homes and commercial facilities throughout the region.

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

employee spotlight

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Med  541.361.4030

Kla  541.359.3356

Set Up Maintenance

employee spotlight

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning